Membership Program FAQs

Q: What is the LOFT39 Membership Program?
A: Our Membership Program is designed for clients who anticipate booking multiple events with us. It requires a guarantee of 10 events within 365 days from your first booking.

Q: How does the $1,000 advance work?
A: A non-refundable $1,000 advance is due when you sign the Membership Agreement. This payment is credited towards your 10th event booking within your membership term.

Q: How do I book individual events under the Membership Program?
A: After signing your initial membership agreement and paying your $1000 advance, for each event you wish to book, you'll submit event details and confirm your booking by signing a new, separate agreement specific to that event.

Q: How far in advance can I reserve dates?
A: Reservations can be made no earlier than 30 days prior to your desired event date.

Q: What are the payment terms for individual events?
A: A 50% deposit of the total event amount is due upon signing the individual event agreement to secure your date. The final balance is due no later than 7 days before the event.

Q: Why do you require a credit card on file?
A; A valid credit card must be provided when you sign the Membership Agreement and will remain on file for the duration of your reservation to cover any incidentals or overages.

Event Day & Logistics FAQs

Q; What are the standard rental block options?
A: Rental fees are based on 6-hour or 12-hour blocks, which include all setup and breakdown time.

Q: What happens if I go over my allotted event time?
A: If you fail to vacate the space more than 15 minutes after your event end time (including breakdown), you will be charged $150 per hour in 30-minute intervals to the card on file.

Q: Will there be LOFT39 staff on-site during my event?
A: LOFT39 staff are NOT included in the rental agreement. You will receive access codes and instructions for the space. Assistance outside of business hours is limited to emergencies only.

Q: What is my responsibility regarding event staffing?
A: Members are expected to staff events with no less than 1 personnel per 50 attendees and are responsible for managing their event with their own team.

Q: How do I access the venue?
A: You will receive a link with codes and instructions for opening/closing the space and operating its amenities.

Policies & Guidelines FAQs

Q: What are the insurance requirements?
A: You are required to obtain Event Liability Insurance with a minimum of $1,000,000 per occurrence and $2,000,000 aggregate. The certificate must list Loft39 LLC and 38 West 39th Realty Corp. as additionally insured and must be submitted no later than 7 days prior to your event. Failure to provide insurance will result in event cancellation without refund.

Q: What is your alcohol policy?
A: Providing your own bar for cash sale is strictly prohibited. If alcohol is present, all guests must be 21+ unless approved in writing. You are responsible for ensuring compliance with all local and state alcohol laws and guest conduct.

Q: What is your cancellation and refund policy?
A: Cancellations made less than 30 days from the event date will forfeit the deposit. Cancellations within 7 days of the event and no-shows will be charged for the full reservation time. Rescheduling may be possible at Loft39's discretion, with potential administrative fees.

Q: What are the cleaning expectations?
A: You are expected to perform basic cleaning before the end of your rental period. If extensive cleaning is required, an additional charge of $50 per hour will be billed to the card on file.

Q: Are there any prohibited items or activities?
A: No glitter, sparklers, or confetti are allowed. Live candles must be covered. Nothing can be fixed to walls, ceilings, or fixtures. Illegal substances, weapons, hazardous materials, and pets (unless service animals) are strictly prohibited.

Q: What happens if there are damages during my event?
A: In the event of incidental damages or theft, LOFT39 will submit a claim to your insurance. If the claim does not meet your deductible, the cost will be charged to the card on file.

Q: Can we have guests in the hallways or building lobby?
A: No loitering or storage is allowed in hallways, the building lobby, or staircases. Accessing the fire escape is prohibited except in emergencies.