FAQ

  • For all events hosted at LOFT39, a bar package or a bar package buyout is required if serving drinks of any kind.

    Please be aware of critical New York State Liquor Authority (NY SLA) regulations on our licensed premises (LOFT39):

    • Contracting a vendor-provided bar is strictly prohibited.

    • Providing your own bar for cash sale or where alcohol is included in a ticket price is strictly prohibited.

    The only exception to purchasing a LOFT39 bar package (or forgoing bar service altogether) is for clients wishing to host an open bar at no charge to their guests (meaning no sale of alcohol, either directly or via ticket price). This option requires a buyout fee of $8 per person and must be explicitly added to your LOFT39 contract. For these "DIY open bar" arrangements, all alcohol must be purchased from a licensed retailer (not a wholesale, catering, or bar vendor) for personal consumption by the host and their guests, and must comply with all NY SLA guidelines.

    Important Note for the 4th Floor Warehouse: For events held exclusively in the 4th Floor Warehouse, no buyout fee is required if you choose to provide your own open bar. However, all other NY SLA guidelines for open bars (no sale of alcohol, retailer-purchased alcohol for personal consumption by host/guests) still apply.

    Regardless of the bar service choice, if alcohol is present, all guests must be 21 years or older unless otherwise approved in writing by LOFT39. The client is responsible for ensuring compliance with all local and state alcohol laws. LOFT39 reserves the right to deny service or remove guests in violation of these terms.

  • Check your contract for the number of staff included in your rental. The venue management team is responsible for opening and closing the venue, troubleshooting any issues with the building or amenities, guest check-in, and crowd management. At least one management personnel is required for all events at LOFT39, with additional staff added at the venue’s discretion based on the total guest count and type of event.

    Bartenders are included only for LOFT39 bar packages at a ratio of 1 bartender per 50 guests. Events that purchase a bar buyout to bring their own bar must provide independent bar staff.

    • 2nd Floor Studio Loft: 150 guests

    • 3rd Floor: 125 guests

    • 4th Floor Warehouse: 200 guests

    • 5th Floor: 100 guests

    We understand you might be looking to maximize your guest list, and we're happy to help you plan an incredible event! When it comes to capacity, we have to follow strict NYC building codes to ensure everyone's safety and comfort. This means we plan for every single guest staying for the entire duration of your event, even if we assume fewer people will be in the space at one time.

    Each floor has different usable space and unique entry and exit points, which affects its safe capacity. While the rooftop is a fantastic complimentary addition to your 5th-floor booking, we must also plan for potential inclement weather, requiring all guests to fit comfortably (and safely) indoors.

    Our goal is to make sure every one of your guests has a fantastic experience, and the last thing we'd want is to turn anyone away or have an uncomfortable crowd in the lobby if capacity is maxed out. Thanks for your understanding as we work together to keep everyone safe and happy!

  • DJs and live bands are not permitted on the 2nd Floor Studio Loft due to its proximity to the street and the restaurant below.

    For all other floors, DJs and live bands are welcome, but volume levels must comply with LOFT39's sound policy, which follows the New York City Noise Ordinance. Music should not exceed the legally permitted decibel levels for commercial and residential spaces.

    Please note: On the 4th Floor, soundproofing boards are required for all live music and DJ setups.

  • LOFT39 is a private event space, and our team is meticulously scheduled around your contracted start and end times. All events must conclude by 3:00 AM. Your event must conclude at the contracted time unless arrangements and payment for a non-extended (pre-3 AM) extension are made onsite with the on-site venue manager. Extensions are subject to staff availability and must be approved in real time by the venue. For rentals concluding after 1:00 AM, a $100 per staff member late-night staffing fee will be applied. This fee is paid directly to our staff to ensure they have safe and reliable transportation home during late hours.

  • The final guest count must be confirmed 7 days prior to the event. This confirmed number will be used for staffing and invoicing.

    • For events with a bar package, additional guests added after this deadline or at the door will be charged at 150% of the listed bar package rate.

    • If the actual guest count is lower than the confirmed number, no refunds or adjustments will be issued for bar packages.

    Please note that if a significant number of guests are added at the door on the day of your event, we may not be properly staffed to accommodate them, and we may have to turn guests away once the contracted guest count is reached.

  • LOFT39 offers a curated list of preferred vendors for catering, entertainment, party rentals, A/V & lighting, and planning services. Clients can choose from this list to ensure seamless coordination with trusted vendors familiar with our space. Please refer to the vendor list provided for recommendations and contact details.

    Here is the vendor information.

    For events hosted on the 2nd, 3rd, and 5th floors, should you choose to utilize a catering vendor not on LOFT39's preferred vendor list, or if you wish to bring in your own food, a catering buyout fee of $2 per person will be applied to your invoice. This fee helps cover the additional coordination and resources required when working with external food arrangements.

    All vendors are required to submit insurance that meets our minimum requirements and lists LOFT39 as an additionally insured prior to accessing the space.

  • Your rental includes access to the contracted floor(s) of LOFT39 for the specified event time. Each floor is furnished differently, so please refer to your contract for a detailed list of included venue amenities.   LOFT39 has additional in-house rental items that can be added to your invoice for an additional fee, you can check out what we have to offer with pricing on our in-house rental menu here.

  • Loft39 partners with a curated list of preferred vendors for catering services.  However, if you wish to bring in an outside caterer, a catering buyout fee may apply. Outside caterers must be full-service, licensed, and insured, and they are responsible for staffing, setup, breakdown, and cleanup.

  • Yes, LOFT39 has kitchen facilities available, but their features vary by floor:

    • 3rd & 5th Floors: Full kitchens equipped with a fridge/freezer, dishwasher, oven, and stovetop.

    • 2nd & 4th Floors: Kitchenettes equipped with a fridge/freezer and dishwasher only (no oven or stovetop).

    Please note that LOFT39 does not provide cookware, utensils, or small appliances. If you require additional kitchen equipment, please coordinate with your caterer or rental vendor.

  • A deposit is required to secure your event date, with the remaining balance due according to the terms outlined in your contract. Payments can be made via credit card or ACH payment.

    Please refer to your contract for specific payment terms and due dates.

  • Deposits are refundable up to 30 days prior to the event date. Cancellations made within 7 days of the event will be charged in full to the card on file. Please refer to your contract for full cancellation and refund terms.

    Rescheduling is subject to availability and may incur additional fees.

  • Check your contract for your specific setup and breakdown times. The space is delivered in its resting state—please refer to the floorplans [insert link] to see the default layout.

    If floorplan adjustments or setup services are needed, they can be added to your invoice up to 7 days prior to the event. Please coordinate in advance to ensure proper arrangements.

  • LOFT39 does not have on-site parking, but there are several public parking garages nearby. We recommend including parking details in your guest communications.

  • You are welcome to personalize the space, but we do not allow open flames, confetti, glitter, or anything that may cause damage to the venue. Nothing should be fixed to the plaster walls or light fixtures to prevent damage. All decor must be removed at the end of the event unless prior arrangements have been made.

  • Service animals are always permitted. Pets may be allowed on a case-by-case basis with prior approval.

  • Every floor is equipped with Wi-Fi-connected Sonos speakers, which are ideal for background music but not suitable for DJ connections or microphone use. Loft39 offers basic in-house A/V equipment for an additional charge. We also work with preferred vendors for specialized sound, lighting, and production needs. Please review the vendor list for options or reach out to discuss your event's specific A/V requirements.

  • Yes, insurance is required for every event at LOFT39.

    You can purchase an event insurance policy through this link or use your own provider. If using your own insurance, please refer to our sample Certificate of Insurance (COI) for details on additionally insured information and required coverage limits.

    In addition to your host insurance policy, all participating vendors are required to submit insurance that meets our minimum requirements and lists LOFT39 as an additionally insured prior to accessing the space.

  • Deliveries and drop-offs can be coordinated the week of your event. Until this time, we won’t have a full picture of staff availability and other events in the building.

    For all deliveries, we require:

    • A confirmed point of contact

    • A scheduled delivery window

    For this reason, we do not accept bike messenger delivery services such as Fresh Direct, DoorDash, Uber Eats, etc.

    Deliveries and drop-offs outside of your contracted time are at LOFT39’s discretion based on the availability of space and staff in the building. Please coordinate in advance during business hours (Monday–Friday, 9 AM–5 PM), one week before your event.

  • Yes! We encourage guests to do a walkthrough before booking. You can schedule a walkthrough using this link.

    Once your event is booked, additional walkthroughs can be scheduled before your event date through a separate link provided at signing.

    We host walkthroughs and site visits on Tuesdays and Wednesdays only due to our busy event schedule.

  • Sales Tax: In accordance with New York State law, a sales tax of 8.875% will be applied specifically to all bar packages.

    Credit Card Fee: A 5% non-refundable fee will be applied to the entire invoice total if you choose to pay by credit card. To avoid this fee, you have the option to pay via ACH transfer. Please inform us, and we will gladly update your contract to reflect this payment method.

    • Please note: A credit card on file is required for all contracts, regardless of primary payment method, to cover any incidentals that may occur during your event.

    Administration Fee: This charge is applied to the entire invoice and accounts for the essential administrative support required for your event. This includes, but is not limited to, contract processing, vendor coordination, detailed scheduling, communication management, and ensuring compliance with all venue and regulatory requirements. This fee helps us maintain the high standard of service and organization necessary for a successful event.

  • Can I book the rooftop space on its own?

    No, the rooftop space is only available when booked in tandem with the 5th floor venue space. It cannot be booked independently.

    Can I book the rooftop with a floor other than the 5th floor (e.g., the 4th floor)?

    The rooftop cannot be booked with another floor unless the 5th floor has also been booked for your event. This is because:

    • Access & Amenities: There are no bathrooms directly on the rooftop. The elevator stops on the 5th floor, and rooftop access is via a stairwell from the 5th floor; there is no independent access.

    • Contingency Planning: For safety and client experience, we must always reserve an indoor space as a backup in case of inclement weather. The 5th floor serves as this essential indoor contingency space for all rooftop bookings.

    • Venue Availability: Pairing the rooftop with another floor, like the 4th, would prevent us from being able to book the 5th floor for other clients that day, which is not part of our operational model.

    Therefore, the 5th floor is a mandatory and non-substitutable pairing for all rooftop rentals. We appreciate your understanding as this policy helps us ensure seamless operations and a high-quality experience for all our clients.